ECOMhealth

ECOMhealth

Make your ecommerce customers happy and grow your business.

More customers are shopping online every day.  Make sure you offer a great experience to keep them coming back.  By listening to your customers and improving what matters most, you’ll improve the health of your online business and create more happy, loyal customers.

ECOMhealth

The best way to improve the health of your online business.

Measure, understand and improve your customers online shopping experience.  Collect feedback, review the insights and take action to improve the customer experience and make your online business healthier!

 

Interactive Dashboard

hover over circles and discover how it works

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VIEW RESULTS BASED ON CUSTOMER SEGMENTS

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UNDERSTAND WHAT DRIVES LONG TERM SUCCESS

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CALCULATE SHARE OF WALLET & LEARN HOW TO INCREASE IT

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EVALUATE OVERALL CUSTOMER SENTIMENT

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LEARN WHAT MATTERS ACROSS 9 UNIQUE CUSTOMER SEGMENTS

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COMPARE PERFORMANCE TO SHOPPER EXPECTATIONS

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LEARN WHAT DRIVES CUSTOMER SATISFACTION

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MEASURE & UNDERSTAND CUSTOMER LOYALTY

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TRACK NPS AND THE REASONS WHY

Our ECOMhealth dashboard provides simple metrics to improve your business

Discover what your online customers want, how to make them happier, and improve the health of your online retail business.

MEASURE

In a brief 1-3 minute survey, collect consumer feedback about every aspect of their experience.  Questions are crafted by our team of professional market researchers based on industry best practices.   

UNDERSTAND

The pre-configured dashboard provides an instant snapshot of your business performance based on 8 critical metrics, along with share of wallet – and how you’re trending over time.

IMPROVE

Learn what the most important drivers of health are and how improvements will impact your best customers.  

Features and Benefits

MAKE MORE CUSTOMERS HAPPY

Our proprietary customer segmentation helps you understand why customers are upset, happy or feel like a hostage and what you can do to move more customers Happy.  

 

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GROW YOUR SHARE OF WALLET

See your share of wallet for any customer segment.  Learn which customers are spending the most and where you have the biggest growth potential.

MEASURE HEALTH

Includes our proprietary HEALTHiD score based on proven customer metrics including NPS (Net Promoter Score), loyalty and CSAT (Customer Satisfaction).   HEALTHiD is the best measure of company health. Providing more insight than NPS or CSAT can alone, HEALTHiD combines the 3 pillars of health into an easy to understand score.

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MONITOR STORE PERFORMANCE

Easily see how stores compare based on HEALTHiD score within any customer segment. 

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IDENTIFY CUSTOMER SENTIMENT

HEALTHiQ AI engine identifies customer emotions based on their text responses.  Easily sort comments by attitude – from angry to happy.  

 

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TRACK TRENDS

Easily see performance over any period of time. Even compare average sentiment score for any topic.

 

 

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UNDERSTAND CUSTOMER PRIORITIES

Learn what is important to the customer experience – and if you are exceeding expectations. 

 

 

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TRACK CUSTOMER ISSUES

Ensure customer issues get resolved promptly by notifying staff when a customer requests follow-up. ECOMhealth will automatically alert designated staff and track resolution within the platform to ensure an exceptional customer experience.

 

 

DAYS

PROFESSIONAL INSIGHTS EVERY 90 DAYS

Every 90 days our professional research team meets with you to review our recommendations. We highlight the most important insights along with recommended actions to ensure you are getting the most valuable insights from our platform.

Get Free HealthID Score

Request a FREE HEALTHiD analysis.
Learn what's working and what to improve.

"AViD Insight not only answered our most important questions, but they uncovered insights for questions we didn't think to ask."

"Everyone at AViD Insight is fantastic! They were unbelievably responsive and got our dashboard live in no time. "

"AViD's retail experience is apparent at every step. They understand the challenges facing retail today and what levers to pull to improve performance."

"The AViD platform is amazing, but what really makes a difference are the 90 day reviews. Their team is professional and committed to making your business better. "

Learn How to Make Your Business Healthier.

Make Shopping Better. Join Our Consumer Panel.