EX drives CX
Employees are the front line of your business and directly impact the customer experience. Happy, engaged employees provide better service, improve sales and impact the company culture.
- Happy employees are 20% more productive
- Happy employees take 10X fewer sick days
- Highly engaged employees are 87% less likely to quit
Employees are the front line of your business and directly impact the customer experience. Happy, engaged employees provide better service, have improved sales performance and impact the culture at each retail location.
Our simple solution allows anyone in the organization to quickly identify key issues by employee segment, store location, satisfaction, happiness and customer length and make necessary changes to move the needle on your business.
hover over circles and discover how it works
VIEW RESULTS BASED ON EMPLOYEE SEGMENTS
TRACK WHAT DRIVES LONG TERM EMPLOYEE HAPPINESS
MONITOR MANAGER PERFORMANCE FROM THE EMPLOYEES PERSPECTIVE
EVALUATE OVERALL EMPLOYEE SENTIMENT
LEARN WHAT MATTERS ACROSS 9 UNIQUE EMPLOYEE SEGMENTS
COMPARE PERFORMANCE TO EMPLOYEE EXPECTATIONS
LEARN WHAT DRIVES EMPLOYEE SATISFACTION
MEASURE & UNDERSTAND EMPLOYEE LOYALTY
TRACK eNPS AND THE REASONS WHY
Our EMPLOYEEhealth dashboard provides simple metrics to improve your business
In a brief 3 minute survey collected quarterly, gather employee feedback about every aspect of their experience. Questions are crafted by our team of professional market researchers based on industry best practices.
The pre-configured dashboard provides an instant snapshot of your performance based on 8 critical metrics, along with manager performance – and how you’re trending over time.
Compare scores to industry benchmarks, segment results and engage employees with interactive educational content.
Discover key areas of frustration, resolve issues and improve employee engagement to drive profitability and growth.
Continuous monitoring with real-time dashboard and unique surveys for each stage of the employee lifecycle.
Features and Benefits
MAKE MORE EMPLOYEES HAPPY
Our proprietary customer segmentation helps you understand why employees are upset, happy or feel like a hostage, and what you can do to make more employees to Happy.
Includes our proprietary HEALTHiD score based on proven customer metrics including eNPS (Employee Net Promoter Score), loyalty and ESAT (Employee Satisfaction). HEALTHiD is the best measure of company health. Providing more insight than eNPS or ESAT can alone, HEALTHiD combines the 3 pillars of health into an easy to understand score.
MONITOR STORE PERFORMANCE
Easily see how stores compare based on HEALTHiD score within any customer segment.
IDENTIFY EMPLOYEE SENTIMENT
HEALTHiQ AI engine identifies employee emotions based on their text responses. Easily sort comments by attitude – from angry to happy.
Easily see performance over any period of time. Even compare average sentiment score for any topic.
EXCEED EMPLOYEE EXPECTATIONS
Learn what factors are most important to your employees (flex time, free lunch, health benefits, respect, etc) and how well you are delivering. Invest in benefits you know drive employee happiness and engagement. And if you want more details on a particular employee segment, the information is all right there in an easy to understand chart.
BUILD EMPLOYEE ENGAGEMENT
Are you doing better or worse? Find out with our OPINION Score. Employees rate whether you are doing better or worse compared to a year ago. With our HEALTHiQ AI text analytics engine, you can also understand the reasons why.
TRACK MANAGER PERFORMANCE
Monitor manager performance from the employees’ perspective and segment the feedback by region, job function or length of employment. Understand how managers are performing with each employee segment.
TRACK EMPLOYEE ISSUES
Enable employees to anonymously provide feedback to the organization, identify issues and track resolutions. We provide powerful employee insights to improve engagement unlock employee potential and improve your business health.