LOYALTY + SATISFACTION + LIKELIHOOD TO RECOMMEND = HEALTHiD
HEALTHiD is a proprietary score based on a weighted blend of Likelihood to recommend, Loyalty and Satisfaction. HEALTHiD is a better predictor of future performance than NPS and more insightful than any other “experience” metric available.
The simple score based on a scale of 0-100 can be used to evaluate the health of an employee, customer, store location, customer segment or entire retail operation. And with industry benchmarking available, you can quickly determine your success relative to the competition.
HEALTHiD is included in all our products (for customers and employees) ensuring you have the most honest and accurate assessment of your company’s overall health.
HEALTHiD FOR CUSTOMERS
measures CX (Customer Experience) enabling you to better understand the strength of your customer experience initiatives. Track health by customer, store, region or overall company. You can easily identify underperforming stores and understand what changes are needed to improve the customer experience and drive growth.
HEALTHiD FOR EMPLOYEES
is the best measure of EX (Employee Experience) enabling you to understand which employees, store locations or departments are happy – and which are at risk of turnover. Leveraging the power of our HEALTHiQ AI Engine, you can quickly learn the reasons for low scores and what actions to take to turn unhappy employees into your best advocates.