How it Works

interactive dashboard

SURVEY COLLECTION

Survey questions have been certified by professional market researchers. Surveys take less than 5 minutes and capture everything you need to know. We also offer a “lite” version that includes the 3 most important questions.

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interactive dashboard

HEALTHiQ ENGINE

AI and machine learning intelligently interpret sentiment (positive, negative and really upset) of open-ended responses while tracking the metrics that have the biggest impact of happiness.

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MEANINGFUL INSIGHTS

With color-coded scoring, it is easy to understand how you are doing – and where you need to improve. Custom filters enable you to view a performance for any customer segment – and see the trend over time.

Our simple solution allows anyone in your organization to quickly identify key issues by customer segment, store location, satisfaction, happiness and customer length and make necessary changes to move the needle on your business.

Interactive Dashboard

hover over circles and discover how it works

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VIEW RESULTS BASED ON CUSTOMER SEGMENTS

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UNDERSTAND WHAT DRIVES LONG TERM SUCCESS

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CALCULATE SHARE OF WALLET & LEARN HOW TO INCREASE IT

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EVALUATE OVERALL CUSTOMER SENTIMENT

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LEARN WHAT MATTERS ACROSS 9 UNIQUE CUSTOMER SEGMENTS

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COMPARE PERFORMANCE TO SHOPPER EXPECTATIONS

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LEARN WHAT DRIVES CUSTOMER SATISFACTION

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MEASURE & UNDERSTAND CUSTOMER LOYALTY

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TRACK NPS AND THE REASONS WHY

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Request a FREE HEALTHiD analysis.
Learn what's working and what to improve.

"AViD Insight not only answered our most important questions, but they uncovered insights for questions we didn't think to ask."

"Everyone at AViD Insight is fantastic! They were unbelievably responsive and got our dashboard live in no time. "

"AViD's retail experience is apparent at every step. They understand the challenges facing retail today and what levers to pull to improve performance."

"The AViD platform is amazing, but what really makes a difference are the 90 day reviews. Their team is professional and committed to making your business better. "

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