Survey questions have been certified by professional market researchers. Surveys take less than 5 minutes and capture everything you need to know. We also offer a “lite” version that includes the 3 most important questions.
AI and machine learning intelligently interpret sentiment (positive, negative and really upset) of open-ended responses while tracking the metrics that have the biggest impact of happiness.
With color-coded scoring, it is easy to understand how you are doing – and where you need to improve. Custom filters enable you to view a performance for any customer segment – and see the trend over time.
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VIEW RESULTS BASED ON CUSTOMER SEGMENTS
UNDERSTAND WHAT DRIVES LONG TERM SUCCESS
CALCULATE SHARE OF WALLET & LEARN HOW TO INCREASE IT
EVALUATE OVERALL CUSTOMER SENTIMENT
LEARN WHAT MATTERS ACROSS 9 UNIQUE CUSTOMER SEGMENTS
COMPARE PERFORMANCE TO SHOPPER EXPECTATIONS
LEARN WHAT DRIVES CUSTOMER SATISFACTION
MEASURE & UNDERSTAND CUSTOMER LOYALTY
TRACK NPS AND THE REASONS WHY