Survey questions have been certified by professional market researchers. Surveys take less than 5 minutes and capture everything you need to know. We also offer a “lite” version that includes the 3 most important questions.
AI and machine learning intelligently interpret sentiment (positive, negative and really upset) of open-ended responses while tracking the metrics that have the biggest impact on happiness.
With color-coded scoring, it is easy to understand how you are doing – and where you need to improve. Custom filters enable you to view a performance for any customer segment – and see the trend over time.
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Track customer “health”. A 20% increase in HEALTHiD score correlates to a 58% revenue increase
Learn why customer shop and how often
Track share of wallet across customer segments
AI powered text analytics to uncover the “why”
Measure effectiveness of shopping experience investments.