How it Works
SURVEY COLLECTION
Survey questions have been certified by professional market researchers. Surveys take less than 5 minutes and capture everything you need to know. We also offer a “lite” version that includes the 3 most important questions.
HEALTHiQ ENGINE
AI and machine learning intelligently interpret sentiment (positive, negative and really upset) of open-ended responses while tracking the metrics that have the biggest impact on happiness.
MEANINGFUL INSIGHTS
With color-coded scoring, it is easy to understand how you are doing – and where you need to improve. Custom filters enable you to view a performance for any customer segment – and see the trend over time.
Our simple solution allows anyone in your organization to quickly identify key issues by customer segment, store location, satisfaction, happiness and customer length and make necessary changes to move the needle on your business.
Interactive Dashboard
hover over circles and discover how it works
VIEW RESULTS BASED ON CUSTOMER SEGMENTS
UNDERSTAND WHAT DRIVES LONG TERM SUCCESS
CALCULATE SHARE OF WALLET & LEARN HOW TO INCREASE IT
EVALUATE OVERALL CUSTOMER SENTIMENT
LEARN WHAT MATTERS ACROSS 9 UNIQUE CUSTOMER SEGMENTS
COMPARE PERFORMANCE TO SHOPPER EXPECTATIONS
LEARN WHAT DRIVES CUSTOMER SATISFACTION
MEASURE & UNDERSTAND CUSTOMER LOYALTY
TRACK NPS AND THE REASONS WHY
