How Healthy is Your Business?
Research shows that improving your customer experience (CX) drives increased loyalty. And loyal customers are more likely to increase their purchases and recommend your company to others. CXhealth provides a complete view of your customer experience and identifies what improvements will have the biggest impact to your business.
The Metrics You Need
CXhealth measures what matters to help you improve your customer experience. Your best customers evaluate your performance on every important CX metric:
- Ease of contact.
- Emotional response to the contact.
- Effectiveness of issue resolution.
- Likelihood to recommend.
A Complete CX Picture
With CXhealth, customers evaluate their experience at every touchpoint including:
- Social Media
- Brick & Mortar
We don't just tell you what is going on. You also get the why. CXhealth allows you to identify which experiences need improvement and how to prioritize what matters most.