CX drives business health
Customer Experience (CX) directly impacts your bottom line. Today’s consumers have higher expectations than they did just a few years ago. By listening to your customers and improving what matters most, you’ll improve the health of your business and create more happy, loyal customers.
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Track customer “health”. A 20% increase in HEALTHiD score correlates to a 58% revenue increase
Learn why customer shop and how often
Track share of wallet across customer segments
AI powered text analytics to uncover the “why”
Measure effectiveness of shopping experience investments.
Our CUSTOMERhealth dashboard provides simple metrics to improve your business
Real-time metrics help you understand every customer’s journey and identify how to improve their experience.
In a brief 1-3 minute survey, collect consumer feedback about every aspect of their experience. Questions are crafted by our team of professional market researchers based on industry best practices.
The pre-configured dashboard provides an instant snapshot of your business performance based on 8 critical metrics, along with share of wallet – and how you’re trending over time.
Learn what the most important drivers of health are and how improvements will impact your best customers.
Features and Benefits
MAKE MORE CUSTOMERS HAPPY
Our proprietary customer segmentation helps you understand why customers are upset, happy or feel like a hostage and what you can do to move more customers Happy.
GROW YOUR SHARE OF WALLET
See your share of wallet for any customer segment. Learn which customers are spending the most and where you have the biggest growth potential.
Includes our proprietary HEALTHiD score based on proven customer metrics including NPS (Net Promoter Score), loyalty and CSAT (Customer Satisfaction). HEALTHiD is the best measure of company health. Providing more insight than NPS or CSAT can alone, HEALTHiD combines the 3 pillars of health into an easy to understand score.
MONITOR STORE PERFORMANCE
Easily see how stores compare based on HEALTHiD score within any customer segment.
IDENTIFY CUSTOMER SENTIMENT
HEALTHiQ AI engine identifies customer emotions based on their text responses. Easily sort comments by attitude – from angry to happy.
Easily see performance over any period of time. Even compare average sentiment score for any topic.
UNDERSTAND CUSTOMER PRIORITIES
Learn what is important to the customer experience – and if you are exceeding expectations.
TRACK CUSTOMER ISSUES
Ensure customer issues get resolved promptly by notifying staff when a customer requests follow-up. CUSTOMERhealth will automatically alert designated staff and track resolution within the platform to ensure an exceptional customer experience.