CUSTOMERhealth
increase customer revenue 37%
AViD’s proprietary retail-centric methodology increases existing customer spend by an average of 37%. And we have the data to prove it! By identifying the key drivers of customer satisfaction, our RETAILhealth platform recommends where to invest to drive higher customer engagement with less effort.
CUSTOMERhealth
The best way to improve the health of your business.
Measure, understand and improve your customer experience. Collect survey responses, review the insights and take action to improve customer happiness and make your business healthier! And our team of experienced market researchers are with you every step of the way.
Interactive Dashboard
hover over circles and discover how it works
Track customer “health”. A 20% increase in HEALTHiD score correlates to a 58% revenue increase
Learn why customer shop and how often
Track share of wallet across customer segments
AI powered text analytics to uncover the “why”
Measure effectiveness of shopping experience investments.
Our CUSTOMERhealth dashboard provides simple metrics to improve your business
Real-time metrics help you understand every customer’s journey and identify how to improve their experience.
MEASURE
In a brief survey, collect consumer feedback about every aspect of your shopper experience. Questions are crafted by our team of professional researchers based on industry best practices.
UNDERSTAND
The custom-configured dashboard provides an instant snapshot of your business performance and what is driving your success.
IMPROVE
Learn what’s most important to your customers’ shopping experience and the impact of improvements on revenue.
Features and Benefits
GROW YOUR SHARE OF WALLET
See your share of wallet by customer segment, store or demographic segment. Learn which customers are spending the most and where you have the biggest growth potential.
MEASURE HEALTH
Includes our proprietary HEALTHiD score based on proven customer metrics including NPS (Net Promoter Score), Loyalty and CSAT (Customer Satisfaction). Track score by customer segment and understand the reasons why through our proprietary text analysis engine.
MONITOR STORE PERFORMANCE
Easily see how stores compare based on HEALTHiD score within any customer segment. Drive awareness and competition among stores or regions to ensure every shopper gets the best experience.
IDENTIFY CUSTOMER SENTIMENT
HEALTHiQ engine identifies customer emotions based on their text responses. Easily sort comments by attitude, topic or any demographic segment. Understand what is driving poor experiences for your most important shoppers.
TRACK TRENDS
Easily see performance over any period of time. Even compare average sentiment score for any topic.
UNDERSTAND CUSTOMER PRIORITIES
Learn what is most important to each customer segment and if you are at risk of losing customers. Focus on the most urgent issues to drive shopper satisfaction and revenue growth.
TRACK and resolve CUSTOMER ISSUES
Ensure customer issues get resolved promptly by notifying staff when a customer requests follow-up. CUSTOMERhealth will automatically alert designated staff and track resolution within the platform to ensure an exceptional customer experience.
DAYS
PROFESSIONAL INSIGHTS EVERY 90 DAYS
Our professional research team meets with you to review our recommendations. This Quarterly Business Review highlights the most important insights along with recommended actions to ensure you are getting the most valuable insights from our platform.
